Lifetime Warranty
Mintro proudly offers a lifetime warranty to the original purchaser of all Mintro-branded products. We guarantee that our products will remain free from defects in material, workmanship, UV degradation, and frost-related fractures for the life of the product, provided they are properly used, well maintained, and used exclusively for personal, residential purposes.
This warranty applies only to original Mintro composite products. It does not cover attached hardware or non-Mintro components, which are covered by a statutory 2-year warranty.
What Is Covered
If a manufacturing defect occurs during the product’s lifetime, please contact Mintro customer service or email us directly. Once we receive valid proof of purchase and clear photographic evidence of the defect, we will provide a free replacement of the defective product or component.
Our customer service hours are Monday to Friday, 9:00 AM to 5:00 PM (GMT+1, UK time).
We aim to respond promptly upon receiving your message and will arrange follow-up support as soon as possible.
We are committed to providing reliable products and thoughtful after-sales service to every customer.
Please note:
Shipping, delivery charges, and any third-party service or installation costs are the responsibility of the buyer.
If the affected product is no longer in production, Mintro reserves the right to offer a replacement of similar style, color, and value.
Limitations
This warranty applies only to the original purchaser and is non-transferable.
If the original style or color is discontinued, we will provide the closest available alternative.
This warranty gives you specific legal rights. Depending on your location, you may have other rights under local consumer protection laws.
The following are not covered under this warranty:
Damage caused by natural disasters or intentional misuse or vandalism;
Any form of fire damage or heat-related marks;
Corrosion or rusting of hardware;
Damage caused by exceeding maximum weight capacity;
Frost-related fractures, unless the following drainage conditions are met and photo proof is provided:
The drainage plug has been removed.
The drainage hole is located at the bottom of the planter.
What Is Not Covered
Terms and Conditions
Welcome to Mintro. By continuing to browse and use our website, you are agreeing to follow and be bound by the terms and conditions outlined below, along with our Privacy Policy. These help define the relationship between you and Mintro when you interact with our website. If you do not agree with any part of these terms, we kindly ask that you refrain from using our website.
‘Mintro’, ‘we’, or ‘us’ refers to the owner of this website, Mintro Technology Co., Ltd., whose registered office is:
First Floor Office, 3 Hornton Place, London, W8 4LZ, United Kingdom.
Using Our Website
The information and content found on our website are provided for general use and reference. Please note that we may update or change content without prior notice.
This website uses cookies to enhance your browsing experience. If you allow cookies, some personal data may be collected and possibly shared with trusted third parties. For full details, please refer to our Privacy Policy.
While we strive to keep our content accurate and up to date, neither Mintro nor any third party guarantees the completeness, reliability, or suitability of the information found here. We appreciate your understanding that errors or inaccuracies may occasionally occur, and we are not liable for any such discrepancies to the extent allowed by law.
Any use of information or products found on this site is at your own discretion and risk. It is your responsibility to determine if our products or services meet your needs.
All website content—including layout, design, visuals, and graphics—is owned or licensed by Mintro. Reproduction or reuse is not permitted unless expressly stated in our copyright notice.
Any trademarks featured on the website that are not owned by Mintro are acknowledged accordingly.
Unauthorised use of this website may result in a claim for damages and/or be considered a criminal offense.
Occasionally, we may share links to other websites for your convenience or interest. These do not imply our endorsement, and we are not responsible for the content of external sites.
All website use and any related disputes are governed by the laws of the United Kingdom.
Returns & Delivery
We truly hope you love your Mintro purchase. However, if you're not completely satisfied, we’re here to help.
You are welcome to request an exchange or refund within 14 days of receiving your item. We simply ask that all returned items are in their original, unused condition. Return shipping costs will be the responsibility of the buyer.
Once you contact us, we’ll guide you through the returns process via email or phone, ensuring you find the most convenient solution.
Combining innovation and responsibility to build a sustainable future.
Our brand philosophy is rooted in the belief that true progress lies at the intersection of innovation and responsibility. We are committed to leveraging cutting-edge technology and sustainable practices to create products that not only meet the needs of today but also contribute to a greener, more sustainable tomorrow. By integrating creativity with environmental stewardship, we strive to lead the way in delivering solutions that positively impact both people and the planet.
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Contact Us
Email：McGow@mintro.co.uk
Address：71-75 Shelton Street, Covent Garden, London
Address:Burgemeester libbrechthof 4/103，Destelbergen
Address:75-503 Zhongdamen, Zhengzhou, Henan, China